Postage and packing charges are for each order and are shown after choice of shipment method.
Delivery charges within Italy are:
- By express courier: €7.20
- By FermoPoint (collection at a Point of your choice)*: €5.00
For international delivery please contact Il Rifugio degli Asinelli at firstname.lastname@example.org and we will quote it for you.
All prices and shipment costs include VAT. Costs for national shipment are automatically calculated when you make your purchase. Please note we may increase the above charges at any time to cover our costs.
We aim to ship (pick up by courier) within 5 days from receipt of your order. However, during busy periods such as Christmas, delivery could take longer including reasons beyond our control (i.e. delay by couriers). International orders may take longer to be delivered.
We accept credit/debit card payments for all online orders. All our purchases are strictly confidentially processed and card numbers are not retained. We accept Mastercard, Visa, Maestro and their derivatives. All credit/debit card transactions are processed by secure payment services (PayPal or GestPay). Card numbers are not shown in clear text on any web site.
*How does Fermo Point work?
Instead of waiting for courier at home, with FermoPoint you can collect your parcel in a shop of your choice among those agreed, during opening times. Choose the shop closest to you among the available ones before proceeding with your order (Please find map and list on https://www.fermopoint.it/punti-di-ritiro-e-di-spedizione-pacchi ), specifying the chosen Point on the order form.
IMPORTANT: you don’t have to make any request on FermoPoint site (nor sign up, nor clicking on "book delivery”), we’ll do everything for you!
When your parcel is delivered at the Point you chose, you will be notified with an SMS or email. You can collect it within 14 days during opening days and times of the selected shop. To collect it, you just have to communicate your nickname and FermoTicket delivery code received via email or SMS.