Your rights to return goods are established by Decreto Legislativo 206/2005 as well as its modifications on 21/2014.

If you are private individual and you purchased the goods for use not related to your professional activity, you are entitled to cancel your order for any reason and return the goods within 14 working days of delivery.

Your rights include reimbursement for price paid including delivery costs.

To exercise your right you need to send us either a registered letter, or an email to, including your name, address and order number. A refund will be processed within the terms of the law.

You need to return the goods in the original packaging within 14 days from written cancellation of your order. You are responsible for the risk of loss or damage when returning the goods, so you should consider taking out sufficient postal insurance to cover their full value. Any goods returned should not be damaged, modified or used.

All returns must be sent to:

Il Rifugio degli Asinelli ONLUS
Via per Zubiena 62
13884 Sala Biellese